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ICC Customer Service & Helpdesk Support Statistics
Take a look at ICC's outstanding Service Delivery Statistics infographics for Q4 2021, and find out why we believe transparency is important for our customers...
Read more Customer Reviews
Find out what our customers think of our end-to-end IT services and why they choose to partner with The ICC Group...
Cordant Group
“Service Desk and Account Management response is paramount to any business, ICC have always delivered throughout our relationship. ICC are classified as an extension to the Cordant central IT team which is a clear indication of a partnership, rather than just a supplier.”
Chris Wolfenden, IT Infrastructure Manager
January 2021
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Charles Clinkard Group
“ICC provided an excellent service collecting our redundant ICT devices, with a swift response and pickup of the hardware, it was a straightforward, no fuss process, handled very professionally by the ICC team. With certifications of HDD’s destroyed to industry best practises, supplied soon after collection, we were more than happy, and the ICC Group will certainly be our go to partner for ITAD services.”
Roger West, Technology Manager
November 2020
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Cinram Novum
“Above and Beyond The Call of Duty. We are a new customer and it was with some trepidation that we made the decision to jump ship to The ICC Group. ICC have reacted swiftly on a number of occasions and matched and exceeded all expectations contractually. They have also carried out work to mitigate risk to our business by ensuring that they captured all the field replacement parts of our complex IBM estate. The engineers have also been knowledgeable and very helpful to resolve some quite difficult issues. Our account manager, Garry Higgins, has been at the forefront of our communications and we look forward to moving our relationship forward in the coming months as our business grows.”
Neal Root, IT Operations Support Specialist
May 2020
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Team17 Global
“In supporting our in-house IT Team, ICC were able to provide agile support to a fast moving situation, namely a studio move and new building refurbishment. Their direct assistance allowed Team17 Digital to function with almost zero down time: their team members are knowledgeable and willing to go the extra mile to get things done in an appropriate and timely manner.”
Andrew Rozzier, Interim Head of IT
February 2020
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Ormandy Rycroft Engineering
“Due to the excellent support and technical ability of ICC we have been able to maintain and run older kit with the reassurance that ICC will always support our needs. Now we are in the market for upgrading our system, ICC have held our hand through the process and guided us to the best possible solution. We have always been impressed with all aspects of the company. “
Malcolm Flowers, IT Manager
March 2020
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Ryedale Print Group
“ICC are proving to be excellent IT partners. The solutions to our challenges have been clear and concise and any questions we have had have been answered without delay. Communication, at all levels, is first-class and I believe this is what has supported the seamless integration of our new systems.”
Julie Davis, Finance Director
April 2020
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Relate
“ICC, as Relate’s key IT hardware supplier has helped us transform over 20 National Centres into a standard integrated secure network, replacing all desktop hardware, laptops and firewalls. Great customer service and excellent support, I would recommend them to anyone.”
Peter Corbrook
October 2019
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Stroke Association
“ICC has been very supportive of Stroke and has provided a reliable and trustworthy partnership, offering a value added extension to our in-house IT team. Their customer service is excellent and I wouldn’t hesitate to recommend them to my business contacts.”
Andrew Rozzier, Head of IT
July 2019
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Graypen Group
“When looking for an IT Support Provider to provide support for our UK and Oversees Operations, we didn’t have to look far. ICC have provided hardware support to the Graypen Group of companies for four years and during this time have shown true professionalism in delivering an exceptional service to the extent that we’ve extended our contract until 2021.”
Kevin Ravenscroft, IT Infrastructure Specialist at Graypen Group
June 2019
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Unipart Rail
“ICC has provided us with a first-class service. When we have needed some help the most, they have been able to deliver same day service. Nothing seems to be too much trouble for anybody at ICC.”
Shaun, Network Systems & Support Manager
May 2019
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Castle Donington College
“David and The ICC Group have been great partners on this project and were always on hand to answer any queries or issues we had. “
Aaron, Network Manager
October 2018
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Torque
“The new system has only been up for a few weeks but it’s great. We’ve had no alerts, no alarms, and it’s very quick. We now have the scalability we need too: this upgrade means we have the infrastructure to keep growing and as a result we have an even faster recovery process should we need it. Our average disaster recovery cycle is only two or three seconds, with fast replication.”
Warren Voss, IT Manager
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BOCM
“ICC’s consulting and service has helped us extend the life of our legacy systems, improve their performance and gain peace of mind.”
David Stead, BOCM Pauls
July 2016
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Kingfisher Group
“ICC did a great job in migrating our infrastructure from France to the UK, and everything went ahead to schedule within a very tight time-frame.”
Neil Cotmore, Data Centre Infrastructure Team Lead
June 2016
Learn MoreJaguar
“ICC’s professionalism and impeccable service over the years has allowed us to peacefully let them lead the upgrade of our mission-critical production hardware.”
Mike Kuht, Jaguar UK
May 2016
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