The management team at ICC head up all departments to enable service delivery across the business. They manage multiple teams including logistics, engineering, workshops, accounts, marketing, sales, service delivery and helpdesk support. ICC are proud of the whole team who are dedicated to delivering IT support and services whilst ensuring customer expectations are met and exceeded.
Leon founded ICC in 1998 after 7 years at a UK premier DEC reseller, working his way up from Warehouse Operative to Sales Manager. He formed ICC with a view to ensure customer satisfaction is at the heart of everything we do. Reinvestment and the ability to adapt to change is the focus for Leon, he loves business and the challenges that it presents. He is an advocate in seeing people develop and succeed. Leon enjoys cycling, swimming, property development, cars and the odd tipple!
Leon WheelerManaging Director Leon@TheICC.Group Office: +44 (0)1937 840420
Michael has developed a deep understanding of the business having worked at ICC since 2010, together with over 35 years of IT service industry experience. He is customer focused and responsible for ensuring the services offered are within the group’s capabilities, offering value yet competitive pricing. He strives to be consistent and to help the business grow and move in a positive direction. Michael likes to live an active lifestyle through travel, walking and running.
Michael PolkinghorneHead of Group Commercial Services MichaelP@TheICC.Group Office: +44 (0)1937 229313
Mick is responsible for managing the day-to-day strategic aspects of ICC’s services portfolio within engineering, workshops and technical support. He aims to continually develop the team’s capabilities and maintain SLAs to ensure continued customer satisfaction. Mick has led and developed ICC’s in-house apprenticeship scheme resulting in several highly skilled engineers, enhancing ICC’s offering. Mick loves technical gadgets and enjoys DIY in his spare time.
Mick EversEngineering Services Manager Mick@TheICC.Group Office: +44 (0)1937 229325
Tracy is responsible for all accounting activities including maintaining the sales ledger, purchase ledger and credit control functions. She is proud to be ICC’s longest serving employee, joining the team back in 2001. She has a wealth of knowledge and experience within finance and her role and responsibilities have developed as the company has grown. Tracy enjoys walking Frank the handsome Floodle in her spare time.
Tracy HodgsonFinance Manager Accounts@TheICC.Group Office: +44 (0)1937 229302
Becky is an experienced marketing leader with a real passion for engaging with customers. She works closely with the sales team to align services and drive brand awareness to achieve corporate objectives. She was awarded ICC’s ‘Employee of the Year 2020’ for delivering clear communication to customers throughout the pandemic and developing the marketing strategy. Becky loves cycling and walking with her family and dogs, sneaking them (just the dogs) into work when she can!
Becky CoatesMarketing Manager Becky@TheICC.Group Office: +44 (0)1937 229324
Charlie is responsible for establishing processes to provide a consistently high level of customer service, as well as setting ICC’s business KPI and SLA targets to ensure continuous improvement. Her aim is to identify customer needs, oversee the delivery of services across the business and ensure customer expectations are met and exceeded. Charlie has achieved the ITIL Foundation in IT Service Management. She loves dogs, especially her beautiful lab Penny, and she enjoys a good gin.
Charlie FayersHead of Service Delivery Charlie.Fayers@TheICC.Group Office: +44 (0)1937 229318
James oversees all inbound service calls, maintaining customer focus whilst meeting reflective SLAs. Since joining ICC in March 2010, James has progressed from working within the distribution centre to his current management role. He has achieved ITIL Foundation in IT Service Management in May 2018 and voted ‘Employee of the Month’ in July 2020. James enjoys walking and football, he was crowned ‘Parents Lockdown Kickup Champion’ in 2020 with a total of 198 kickups!
James MahadyHelpdesk Manager James@TheICC.Group Office: +44 (0)1937 229320
Carl is a dedicated workshop manager, TST team leader and supports internal IT admin for the group. His objectives are to set a high standard in delivering solutions to customers, ensuring customer confidence and satisfaction. Carl has achieved the HPE Hybrid IT Solutions accreditation and has recently taken on the additional responsibility of TST team leader. He has strong leadership skills and is an excellent team player who is ready to get his hands on anything.
Carl Trembath2nd Line Solutions Lead Carl@TheICC.Group Office: +44 (0)1937 229326
Nick has extensive knowledge of multi-vendor parts and systems with over 30 years’ experience in the IT industry. He ensures all regions have the correct spares in place to efficiently service customer contracts. Nick’s focus is to align all ICC sites and distribution centres to create a single company ethos. He has developed ICC’s HPi and HPE accounts with considerable growth. Nick’s claim to fame is that he once shared a lift with Joanna Lumley and she said to him “Are you Nick Bansil?”!
Nick BansilInventory Planning Manager NickB@TheICC.Group Office: +44 (0)1332 321 861
supply and services.