EOSL Support at Ormandy Rycroft Engineering
Introduction: Ormandy moved from HP/Dell support onto an ICC Support Contract at the EOSL of their servers & storage infrastructure.
Service Solution Provided: Multi-vendor Hardware Maintenance Support
ICC Representative: Shaun Smith, Account Manager
The main elements of Ormandy’s IT infrastructure were due to reach EOSL support from OEM during 2015. This affected their HP Proliant DL380 servers and HP P2000 storage. They were faced with two options, either the expensive option to replace the hardware with brand new equipment or the more cost-effective option to seek alternative support. Either way it was important to start planning their strategy to ensure continued support past these EOSL dates.
Ormandy were able to secure support through ICC to ensure their business-critical IT had continued support past the EOSL dates. Thereby extending the life of their technology and getting the very best return on their long-term IT investments (ROI).
The new contract supports all Ormandy sites within Bradford. The ICC contract solution provides:
- 24/7/365 support service for peace of mind
- Guaranteed response and/or fix times
- SLA’s to suit business needs
- Specialist HP and Dell engineering support for legacy systems
- Distribution centres with over 350,000 parts in stock and ready to configure
- Onsite assistance for Windows Server, VMware and Citrix.
Due to the excellent support and technical ability of ICC we have been able to maintain and run older kit with the reassurance that ICC will always support our needs. Now we are in the market for upgrading our system, ICC have held our hand through the process and guided us to the best possible solution. We have always been impressed with all aspects of the company.Malcolm Flowers, IT Manager at Ormandy Rycroft Engineering, March 2020
Over the last 5 years, Ormandy has relied on ICC for hardware and software supply and industry leading expertise and support. This level of service has enabled Ormandy to extend the life cycle of their IT infrastructure, beyond the original manufacturers service life cycle.
The ICC support contract provides a cost-effective solution within a competitive pricing structure. This continued support through ICC has enabled Ormandy to realise significant cost savings which has enabled further investment in their IT infrastructure. Ormandy has been impressed with the service received from The ICC Group.
The ICC Group are pleased to be supporting Ormandy and look forward to continuing a successful relationship over the next two years and beyond.
What makes ICC stand out to Ormandy?
- Extensive multi-vendor EOSL support and technical ability
- Product knowledge and upgrade solution project planning
- Excellent helpdesk and customer service 24/7/365
- Offering of flexible SLAs and guaranteed response times
Ormandy Rycroft Engineering have been trading since 1896 in the supply of industrial and commercial water heating packages. They are market leaders in the design, technology and manufacture of commercial water heating equipment and bespoke off-site HVAC solutions such as calorifiers, heat exchangers, thermal stores and pressure vessels. Ormandy is now a division of Maloney Metalcraft Ltd, and incorporates Ormandy Newade Engineering, which is highly accomplished in the design, welding, fabrication and polishing of stainless steel equipment.
Ormandy is based in Bradford, with an export office in Dubai, their talented team have a wealth of experience in sales and engineering, providing products and services across a wide range of commercial industries in the UK and overseas.