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Graypen Partnership with The ICC Group

Providing European IT support for legacy systems for the Graypen Group across the UK, Netherlands and Belgium.

The Challenge

Graypen had a requirement for reliable nationwide IT support of ageing servers across all 22 sites in the UK, Netherlands and Belgium. They needed to extend the life of their existing HP & Dell servers beyond mainstream support and were searching for a reliable IT Partner with the necessary capability.

  • HP & Dell servers reaching EOSL
  • Requirement for reliable support
  • Search for IT Partner with necessary capability & expertise

The Solution

Graypen moved from HP/Dell support onto an ICC Support Contract at the EOSL of their servers & storage. The new contract supports all 22 sites across the UK, Netherlands and Belgium. The ICC contract solution provides:

  • 24/7/365 support service for peace of mind
  • Guaranteed response and/or fix times
  • SLA’s to suit business needs
  • Fully accredited engineers
  • Multi-vendor support for legacy systems
  • Substantial cost savings

The ICC IT support contracts guarantee the availability and health of your hardware to keep systems running and provides a flexible service with tailored options designed to meet your specific business needs.

The Result

Over the last 4 years, Graypen has trusted and relied on ICC for support and industry leading experience. This support has enabled Graypen to extend the life cycle of their IT infrastructure beyond the original manufacturers service agreement. The ICC support contract provided a cost-effective solution within a competitive pricing structure. Graypen has been impressed with the service received from The ICC Group, which has provided reach to all their sites in the UK and overseas. ICC has understood their needs and provided solutions to their requirements. Graypen trust ICC to deliver and exceed service expectations.

Graypen has confirmed the renewal of their contract in June 2019 for a further two years, which will allow them to sweat their assets for an extended period.

The ICC Group are pleased to be supporting Graypen and look forward to continuing a successful relationship over the next two years and beyond.

Case Study Outline

Service/Solution provided: Legacy IT Support

ICC Account Manager: Shaun Smith

Information

Graypen Group is the UK’s leading independent port agency which was established in 1969. They provide full coverage of all major terminals and tanker ports in the UK, Netherlands and Belgium, with over 20 office locations which are strategically located to ensure an efficient professional service to their customers.

Graypen have a strong ethos of Service, Excellence, Accountability and Safety (SEAS).

What makes ICC stand out to Graypen?

  • Seamless transition from Vendor support to ICC
  • Remote monitoring
  • Reliable and trustworthy
  • Cost saving solution
  • Extensive parts warehouse & next day delivery
  • 24/7/365 helpdesk and support
When looking for an IT Support Provider to provide support for our UK and Oversees Operations, we didn’t have to look far. ICC have provided hardware support to the Graypen Group of companies for four years and during this time have shown true professionalism in delivering an exceptional service to the extent that we’ve extended our contract until 2021. Kevin Ravenscroft, IT Infrastructure Specialist at Graypen Group, June 2019.
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