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Extended Warranty IT Support

Hardware Maintenance Support at Cordant Group

Cordant Group Logo

Introduction:  Providing onsite hardware support on NetApp Storage solutions, and HP server estate support across the UK and mainland Europe.

Service solution provided: NetApp and HP Hardware Maintenance Support

ICC Representative: Shaun Smith, Account Manager

The Challenge

Initially Cordant Group had an aging estate of NetApp storage that was becoming expensive to manage and maintain using original vendor support agreements. Cordant Group was looking for an organisation with UK wide coverage to take the task on for supporting these platforms including hardware devices and the NetApp Storage stack.

The Solution

ICC have worked alongside and supported the Cordant Group for over 3 years.  During this time, we have provided onsite hardware support on their NetApp Storage solutions across the UK.  In addition to the hardware support, ICC have provided support on the NetApp software stack both remotely and onsite.  We have also supplied additional storage shelves for the NetApp estate.

More recently, Cordant have extended the scope of the contract to include support for their HP server estate within the UK and mainland Europe.

  • Onsite hardware support on NetApp storage
  • Remote and onsite support on NetApp software stack
  • Ad Hoc token based support service
  • Supplied additional NetApp storage to extend capacity
  • Support on HP server estate
  • Provision of onsite IT Engineering resource for moves and changes

In addition to providing these support services ICC are now providing additional engineering resource to the Cordant Group for structured cabling services.

Service Desk and Account Management response is paramount to any business, ICC have always delivered throughout our relationship. ICC are classified as an extension to the Cordant central IT team which is a clear indication of a partnership, rather than just a supplier. Christopher Woolfenden, IT Infrastructure Manager, January 2021

The Result

ICC have built a strong relationship with Cordant over the past 3 years.  With dedicated account management and an excellent helpdesk support service, ICC have provided Cordant with a flexible support contract which has been tailored to their needs and requirements.  The scope of the support contract has increased over the years to include additional maintenance which required multi-vendor expertise and industry leading experience.

What makes ICC stand out to Cordant Group?

  • Flexible SLAs, customised services and support to suit our needs
  • Multi-vendor accredited and experienced engineers
  • Outstanding 24×7 Helpdesk support
  • Inventory distribution centres with parts in stock and ready to ship
  • Dedicated account management and a single point of contact

Information

Cordant Group’s slogan is ‘we’re here to improve society; person by person’.  Founded in 1957, Cordant initially established itself as a leader in the security services.  The business has grown over the years and now provides recruitment, cleaning, security and technical services to public and private sector companies in the UK.   They connect organisations with talented people to meet their changing needs.

In over 60 years, Cordant employ around 125,000 staff each year working on behalf of more than 5,000 clients across a broad range of industries and specialisms.

Cordant Group Company Logo

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