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IT Hardware Maintenance Services

We provide total IT hardware maintenance services and computer repair services to maximise business-critical systems. Partner with ICC and you will have access to over 450 years combined experience, by investing in people, processes and infrastructure. We strive to deliver cost-effective break-fix services that meet and exceed your IT goals.

Our IT support and hardware maintenance service enables you to extend the life of your data centre hardware way beyond OEM end-of-life’ dates. How can your business rely on IT when there is an end of life for hardware?

With our industry leading multi-vendor knowledge and expertise, we provide break-fix hardware maintenance services and legacy HP Integrity support, Intel Itanium support and HP AlphaServer support (as well as supporting systems see our Software Support page for more information).

Capability Matrix
Hardware Maintenance Network
Partner with ICC for Hardware

Key Benefits of IT Hardware Maintenance Services:

  • Hardware maintenance & IT repair services of leading
    multi-vendor technology
  • UK wide distribution centres with over 350,000 multi-vendor parts ready to configure and ship globally
  • Independent UK IT Support & Helpdesk 24/7/365
  • 24/7/365 proactive remote monitoring solution giving peace of mind
  • Manufacturer accredited engineers with security clearance
  • Full multi-platform support including legacy systems
  • Substantial cost savings against OEM support
  • SLAs to suit your needs with guaranteed break/fix times
  • On-site & off-site maintenance support
  • Value added partnerships with our Platinum Pro Support (PPS) Offering
Get in touch

Vendor Break Fix Maintenance Support

Click logo for more information
View our full multi-vendor capability matrix of support on industry leading vendors and technologies.
Capability Matrix

Support Library

Be prepared and plan in advance of EOSL dates by securing ICC support to extend the life of your hardware and mitigate risk.  Have a look at our multi-vendor support and be reminded about specific product dates.


Find out more about our support contracts that are managed by experienced engineers and empowered by our industry leading helpdesk service and extensive inventory distribution centres.

Top 10 Benefits
of TPM

Delve deeper into the benefits of securing third party maintenance (TPM) data centre support to maximise the return on your IT investment, save money on your IT maintenance and extend the life of your technology.

Network & Server

Learn more about our proactive monitoring system, a 24×7 remote network and server monitoring solution, let us monitor your IT infrastructure so you can focus on your core business.

Hardware Services


Hardware maintenance and support services: our warehouse holds over 350,000 spares ready to ship globally – helping to maximise the availability and performance of business-critical systems through excellent IT support.

Don't just take it from us...

“ICC have reacted swiftly on a number of occasions and matched and exceeded all expectations contractually.  Our account manager, Garry Higgins, has been at the forefront of our communications and we look forward to moving our relationship forward in the coming months as our business grows.”

Neal Root, IT Operations Support Specialist,
Cinram Novum, May 2020

“ICC have a very personable approach and are a reliable partner for hardware maintenance and remote hands in one consolidated place. It is fantastic to have an account manager with one point of contact that we can trust to help us when things go wrong. ICC have an extensive portfolio of IT services that are flexible to fit exactly what we need, now and in the future. I would highly recommend engaging in a support partnership with ICC.”

Patrick Kernaghan, Head of Infrastructure,
Telappliant, April 2021

“ICC are proving to be excellent IT partners. The solutions to our challenges have been clear and concise and any questions we have had have been answered without delay. Communication, at all levels, is first-class and I believe this is what has supported the seamless integration of our new systems.”

Julie Davis, Finance Director,
Ryedale Print Group, April 2020

“Service Desk and Account Management response is paramount to any business, ICC have always delivered throughout our relationship.  ICC are classified as an extension to the Cordant central IT team which is a clear indication of a partnership, rather than just a supplier.”

Chris Woolfenden, IT Infrastructure Manager,
Cordant Group, January 2021

“In supporting our in-house IT Team, ICC were able to provide agile support to a fast moving situation, namely a studio move and new building refurbishment. Their direct assistance allowed Team17 Digital to function with almost zero down time: their team members are knowledgeable and willing to go the extra mile to get things done in an appropriate and timely manner.”

Andrew Rozzier, Head of IT,
Team17 Digital, February 2020

“ICC, as Relate’s key IT hardware supplier, has helped us transform over 20 National Centres into a standard integrated secure network, replacing all desktop hardware, laptops and firewalls. Great customer service and excellent support, I would recommend them to anyone.”

Peter Corbrook,
Relate, October 2019

“When looking for an IT Support Provider to provide support for our UK and Oversees Operations, we didn’t have to look far.  ICC have provided hardware support to the Graypen Group of companies for 4 years and during this time have shown true professionalism in delivering an exceptional service to the extent that we’ve extended our contract until 2021.”

Kevin Ravenscroft, IT Infrastructure Specialist,
Graypen Group, June 2019

“Due to the excellent support and technical ability of ICC we have been able to maintain and run older kit with the reassurance that ICC will always support our needs. Now we are in the market for upgrading our system, ICC have held our hand through the process and guided us to the best possible solution. We have always been impressed with all aspects of the company.”

Malcolm Flowers, IT Manager,
Ormandy Rycroft Engineering, March 2020

“ICC has been very supportive of Stroke and has provided a reliable and trustworthy partnership, offering a value added extension to our in-house IT team.  Their customer service is excellent and I wouldn’t hesitate to recommend them to my business contacts.”

Andrew Rozzier, Head of IT,
Stroke Association, July 2019

“ICC has provided us with a first-class service.  When we have needed some help the most, they have been able to deliver same day service.  Nothing seems to be too much trouble for anybody at ICC.”

Shaun, Network Systems & Support Manager,
Unipart Rail, May 2019

“David and The ICC Group have been great partners on this project and were always on hand to answer any queries or issues we had.”

Aaron, Network Manager,
Castle Donington College, October 2018

“ICC provided an excellent service collecting our redundant ICT devices, with a swift response and pickup of the hardware, it was a straightforward, no fuss process, handled very professionally by the ICC team.  With certifications of HDD’s destroyed to industry best practises, supplied soon after collection, we were more than happy, and the ICC Group will certainly be our go to partner for ITAD services.”

Roger West, Technology Manager,
Charles Clinkard Group, November 2020

Hardware Maintenance

What is hardware maintenance?

Computer hardware maintenance is the act of repairing, upgrading or optimising the physical components of a computer or server to prolong its life, such as hard drives, motherboards and CPUs (central processing unit) in order to maintain a reliable IT infrastructure.  The process can include contract maintenance, incident repair, basic installation or technical troubleshooting and helpdesk assistance.

What does TPM stand for?

In terms of hardware, TPM stands for third party maintenance.

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Do you need IT hardware maintenance support?

Hardware Maintenance Services Enquiry

Hardware Maintenance Services Enquiry

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Partner with ICC for reliable and cost saving
Third Party Maintenance Services