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NetApp Storage Support

We provide specialist Gold Partner Services Certified NetApp break fix maintenance support.  Our long standing partnership with NetApp enables us to provide expert third party maintenance support with over 22 years of industry leading experience.

  • Specialist NetApp accredited field engineers
  • Realise significant cost savings on maintenance and support
  • Extend the life of your NetApp storage beyond original manufacturer’s warranty
  • Flexible multi-vendor support contracts
  • SLAs to suit your needs with guaranteed break fix times
  • Onsite hot spares and replacement parts
  • Remote monitoring and onsite troubleshooting
  • Security Cleared (SC) Engineers
  • UK, Europe and global support
  • UK wide distribution centres with over 350,000 parts in stock, ready to ship globally
  • NetApp Storage FAS Series Support Specialists
  • Value added partnerships with our Platinum Pro Support (PPS) Offering

We provide support maintenance solutions for NetApp operating systems including ONTAP and SANTRICITY.  See our Software Support page for more information.

Making IT Happen

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NetApp FAS Maintenance

We supply, install, configure and provide specialist maintenance support for the full NetApp FAS series ensuring you have the flexibility, performance and powerful technology for your business-critical systems.  This list is not exclusive so please call us to discuss your specific requirements.

FAS Series

FAS2600
FAS2700
FAS8200
FAS9000

 

View our full multi-vendor capability matrix of support on industry leading vendors and technologies.
Capability Matrix

Don't just take it from us...

“In supporting our in-house IT Team, ICC were able to provide agile support to a fast moving situation, namely a studio move and new building refurbishment. Their direct assistance allowed Team17 Digital to function with almost zero down time: their team members are knowledgeable and willing to go the extra mile to get things done in an appropriate and timely manner.”

Andrew Rozzier, Head of IT,
Team17 Digital, February 2020

“David and The ICC Group have been great partners on this project and were always on hand to answer any queries or issues we had.”

Aaron, Network Manager,
Castle Donington College, October 2018

“ICC have reacted swiftly on a number of occasions and matched and exceeded all expectations contractually.  Our account manager, Garry Higgins, has been at the forefront of our communications and we look forward to moving our relationship forward in the coming months as our business grows.”

Neal Root, IT Operations Support Specialist,
Cinram Novum, May 2020

“When looking for an IT Support Provider to provide support for our UK and Oversees Operations, we didn’t have to look far.  ICC have provided hardware support to the Graypen Group of companies for 4 years and during this time have shown true professionalism in delivering an exceptional service to the extent that we’ve extended our contract until 2021.”

Kevin Ravenscroft, IT Infrastructure Specialist,
Graypen Group, June 2019

“Due to the excellent support and technical ability of ICC we have been able to maintain and run older kit with the reassurance that ICC will always support our needs. Now we are in the market for upgrading our system, ICC have held our hand through the process and guided us to the best possible solution. We have always been impressed with all aspects of the company.”

Malcolm Flowers, IT Manager,
Ormandy Rycroft Engineering, March 2020

“ICC, as Relate’s key IT hardware supplier, has helped us transform over 20 National Centres into a standard integrated secure network, replacing all desktop hardware, laptops and firewalls. Great customer service and excellent support, I would recommend them to anyone.”

Peter Corbrook,
Relate, October 2019

“ICC has been very supportive of Stroke and has provided a reliable and trustworthy partnership, offering a value added extension to our in-house IT team.  Their customer service is excellent and I wouldn’t hesitate to recommend them to my business contacts.”

Andrew Rozzier, Head of IT,
Stroke Association, July 2019

“ICC has provided us with a first-class service.  When we have needed some help the most, they have been able to deliver same day service.  Nothing seems to be too much trouble for anybody at ICC.”

Shaun, Network Systems & Support Manager,
Unipart Rail, May 2019

“ICC are proving to be excellent IT partners. The solutions to our challenges have been clear and concise and any questions we have had have been answered without delay. Communication, at all levels, is first-class and I believe this is what has supported the seamless integration of our new systems.”

Julie Davis, Finance Director,
Ryedale Print Group, April 2020

“ICC provided an excellent service collecting our redundant ICT devices, with a swift response and pickup of the hardware, it was a straightforward, no fuss process, handled very professionally by the ICC team.  With certifications of HDD’s destroyed to industry best practises, supplied soon after collection, we were more than happy, and the ICC Group will certainly be our go to partner for ITAD services.”

Roger West, Technology Manager,
Charles Clinkard Group, November 2020

“Service Desk and Account Management response is paramount to any business, ICC have always delivered throughout our relationship.  ICC are classified as an extension to the Cordant central IT team which is a clear indication of a partnership, rather than just a supplier.”

Chris Woolfenden, IT Infrastructure Manager,
Cordant Group, January 2021

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