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Managed Services

We aim to help your company cope with its day to day operational activities by providing a world class IT service to enhance and compliment your current business infrastructure.  As a managed service provider (MSP), we offer a true end-to-end technology lifecycle of services, solutions and support.

Deliverable:  Our solutions vary from simple desktop support all the way through to infrastructure design, management and implementation. We provide specialist capabilities across multi-vendors such as HPE, IBM, Oracle/Sun, Lenovo, NetApp and Dell systems.  Service requests are backed by our UK based 24/7 technical helpdesk offering national coverage.

Configurable:  Our flexible and bespoke services include cloud solutions, hardware & software support, system & network monitoring, disaster recovery solutions, cyber security, asset management services, on-call assistance, backup security, onsite activities and an excellent customer service desk support.  A full end-to-end lifecycle of IT services that are tailored to your needs and configured to your requirements.

Manageable:  We can enhance your existing IT team and infrastructure or data centre by offering flexible options to ensure that you make the most of available budgets and to achieve your desired goals and long term results.  Whether you want to invest at the outset or spread the cost over the life of the service, our offerings are both manageable and cost effective, enabling digital transformation.

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ICC Group Technology Services
Improve Efficiency with ICC's lifecycle of IT solutions

Benefits of Enhanced IT Support

  • Reduce operating costs typically by up to 30%
  • Deliver fixed service level agreement to your core services
  • 24/7/365 remote network and server monitoring
  • 24/7/365 customer service helpdesk support
  • Increase business efficiency
  • Access to a wider skills resource pool
  • Enhanced flexibility – only pay for expertise when you need it
  • Disaster recovery planning
  • IT service management (ITSM) process
  • UK wide distribution centres with over 350,000 parts ready to configure and ship globally
  • Managed Service Provider UK (MSP UK)
  • MSP 50 UK Cloudtango 2021 Awards for technical excellence, innovation and customer satisfaction

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Cloud Solutions

Optimise costs, manage risk and increase agility: we can help you find the best solution to suit your business model with dedicated hosting and within a cost-effective budget.

Remote Monitoring

Managing and supporting your network including servers, workstations and any device with an IP address – let us take the stress away by identifying issues as soon as they arise.

Tech Support

Industry leading technical helpdesk service ensuring problem management and fast resolution of IT issues whilst optimising communication and transparency 24/7/365.

Cyber Security

Stay secure, compliant and resilient so that you can react appropriately and effectively to cyber security threats with faster recovery times in the event of a breach.


We provide OpenVMS, Tru64 UNIX, Linux, HP-UX and Windows platform support – we are the perfect one-stop-shop for all your new and legacy software support requirements.


Infrastructure Services

With ICC’s IT infrastructure experience and expertise, we can help you achieve your goals for your entire IT environment and solve your most complex business challenges.

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IT Asset Disposal Services

Trade in and upgrade, secure data wiping, hard drive shredding and an environmentally friendly green credit offering: we’ve got all your IT asset disposal needs covered.


People Centric Security

Your people are your greatest asset and yet your weakest security and compliance link.
Let us help you build a defence that starts with them.

Vendor Partners

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Enhanced IT Service
with ICC Managed Services


With over 20 years of industry leading support – ICC have reliable and experienced engineers with an extensive range of capabilities and strong partnerships with many leading vendors to help you monitor and manage your IT infrastructure.

Don't just take it from us...

“ICC have a very personable approach and are a reliable partner for hardware maintenance and remote hands in one consolidated place. It is fantastic to have an account manager with one point of contact that we can trust to help us when things go wrong. ICC have an extensive portfolio of IT services that are flexible to fit exactly what we need, now and in the future. I would highly recommend engaging in a support partnership with ICC.”

Patrick Kernaghan, Head of Infrastructure,
Telappliant, April 2021

“We have found Garry and ICC very personable and a great team to work with. The transfer was very professional and hassle free, they have since provided several added value solutions to our business.”

Brian Gillingham, Chief Operating Officer,
Citizen Watch UK, May 2021

“ICC have reacted swiftly on a number of occasions and matched and exceeded all expectations contractually.  Our account manager, Garry Higgins, has been at the forefront of our communications and we look forward to moving our relationship forward in the coming months as our business grows.”

Neal Root, IT Operations Support Specialist,
Cinram Novum, May 2020

“ICC are proving to be excellent IT partners. The solutions to our challenges have been clear and concise and any questions we have had have been answered without delay. Communication, at all levels, is first-class and I believe this is what has supported the seamless integration of our new systems.”

Julie Davis, Finance Director,
Ryedale Print Group, April 2020

“Service Desk and Account Management response is paramount to any business, ICC have always delivered throughout our relationship.  ICC are classified as an extension to the Cordant central IT team which is a clear indication of a partnership, rather than just a supplier.”

Chris Woolfenden, IT Infrastructure Manager,
Cordant Group, January 2021

“In supporting our in-house IT Team, ICC were able to provide agile support to a fast moving situation, namely a studio move and new building refurbishment. Their direct assistance allowed Team17 Digital to function with almost zero down time: their team members are knowledgeable and willing to go the extra mile to get things done in an appropriate and timely manner.”

Andrew Rozzier, Head of IT,
Team17 Digital, February 2020

“When looking for an IT Support Provider to provide support for our UK and Oversees Operations, we didn’t have to look far.  ICC have provided hardware support to the Graypen Group of companies for 4 years and during this time have shown true professionalism in delivering an exceptional service to the extent that we’ve extended our contract until 2021.”

Kevin Ravenscroft, IT Infrastructure Specialist,
Graypen Group, June 2019

“Due to the excellent support and technical ability of ICC we have been able to maintain and run older kit with the reassurance that ICC will always support our needs. Now we are in the market for upgrading our system, ICC have held our hand through the process and guided us to the best possible solution. We have always been impressed with all aspects of the company.”

Malcolm Flowers, IT Manager,
Ormandy Rycroft Engineering, March 2020

“ICC, as Relate’s key IT hardware supplier, has helped us transform over 20 National Centres into a standard integrated secure network, replacing all desktop hardware, laptops and firewalls. Great customer service and excellent support, I would recommend them to anyone.”

Peter Corbrook,
Relate, October 2019

“ICC has been very supportive of Stroke and has provided a reliable and trustworthy partnership, offering a value added extension to our in-house IT team.  Their customer service is excellent and I wouldn’t hesitate to recommend them to my business contacts.”

Andrew Rozzier, Head of IT,
Stroke Association, July 2019

“ICC has provided us with a first-class service.  When we have needed some help the most, they have been able to deliver same day service.  Nothing seems to be too much trouble for anybody at ICC.”

Shaun, Network Systems & Support Manager,
Unipart Rail, May 2019

“David and The ICC Group have been great partners on this project and were always on hand to answer any queries or issues we had.”

Aaron, Network Manager,
Castle Donington College, October 2018

“ICC provided an excellent service collecting our redundant ICT devices, with a swift response and pickup of the hardware, it was a straightforward, no fuss process, handled very professionally by the ICC team.  With certifications of HDD’s destroyed to industry best practises, supplied soon after collection, we were more than happy, and the ICC Group will certainly be our go to partner for ITAD services.”

Roger West, Technology Manager,
Charles Clinkard Group, November 2020

Managed Services FAQs

What is RMM?

RMM is the software and management tools used by a Managed Service Provider (MSP) to enable them to provide remote monitoring and remote management support services to a customer’s organisation.  The software offers high visibility into a company’s endpoints and IT infrastructure. RMM is the process undertaken by an MSP on behalf of the customer which involves the tracking, proactive monitoring and managing of the entire IT network.

Why use remote monitoring and management?

There are a few important reasons that you should use remote monitoring and management, some of which include:

  1. Reliability & Productivity – with higher reliability, productivity also increases as everything is managed through one point of contact, no matter where you are.
  2. Enhance IT Security – regular updates to your operating system and close monitoring means that your data is a lot more secure.
  3. Reduce Risk – due to enhanced security, risk is also reduced as well as minimised downtime.
  4. Cost Savings – each solution is tailored to you and your budget, due to its efficiency of minimising downtime and security breaches, there are cost savings in many areas of your business.

What is infrastructure security?

Infrastructure security is the process of protecting the underlying networking infrastructure by implementing preventative measures to deny unauthorised access, modification, deletion, and theft of resources and data.

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Do you want to enhance your current IT infrastructure?

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