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Relate Case Study

Since 2017, The ICC Group have been working closely with Relate to supply and support hardware, upgrade their server infrastructure across multiple sites and provide ITAD management services.

The Challenge

Initially, Relate had a requirement for a reliable nationwide IT support organisation to supply upgrades for a Dell PowerEdge Server infrastructure within their Doncaster Data Centre.  Then in 2018, Relate required project management expertise to integrate 22 standalone sites onto their group network.  Relate also had a requirement for safe, secure and certified shredding of hard drives, which is both data protection and GDPR compliant.

  • Upgrade Dell PowerEdge Server infrastructure
  • Integrate 22 standalone UK wide locations onto the group network
  • Remote locations required access to centralised resources on the core network
  • A business need for a compliant, secure asset disposal service for redundant hardware

The Solution

Since supplying the services around the Dell PowerEdge infrastructure, Relate and ICC have created a proactive relationship for the ongoing supply and support of Tier1 industry leading vendor products.

The integration project across 22 UK wide locations required the supply and installation of Dell Latitude laptops, monitors and docking stations. This project also required that the remote locations had access to resources on the core network with ICC supplying Sophos RED Wi-Fi devices.

ICC were also able to offer a secure, mobile, onsite data shredding service to destroy Relate’s end of life hard drives and provide certification of destruction for each media item.

The Result

ICC provided expertise from project planning right through to the implementation, installation and delivery of the required hardware and services.

Since the initial infrastructure upgrade project Relate and ICC have worked together on additional projects that Relate have undertaken for internal use and successfully bid on to support external organisations.

  • Successful integration across 22 UK sites onto a secure group network
  • Ongoing supply and support of hardware from Tier 1 industry leading vendors
  • Certified destruction of IT assets
  • Great customer service and excellent support

Information

The charity Relate are the largest UK provider of relationship support.  Their services include counselling for couples, family, individuals, young people and children, no matter what the issue they provide support on an individual basis, as well as informal workshops.

They also provide valuable training courses and support to organisations to help to improve employee professional performance, enhance & develop individual skills, increase retention and reduce absenteeism.

Their ethos ‘Working together to make relationships better’ is a strong message that aims to help & support people and to raise awareness of the importance of stable relationships as a basis for a thriving society.

If you would like to show your support to this very worthwhile charity you can donate here.

 

ICC, as Relate’s key IT hardware supplier has helped us transform over 20 National Centres into a standard integrated secure network, replacing all desktop hardware, laptops and firewalls. Great customer service and excellent support, I would recommend them to anyone. Andrew Snowdon, Head of IT and Business Change
Partner with ICC for reliable and trustworthy
industry leading global technology support,
supply and services.
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