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Maintenance Services

At ICC we provide total maintenance solutions to maximise business-critical systems. Partner with ICC and you will have access to over 450 years combined experience, by investing in people, processes and infrastructure. The ICC Group strive to deliver cost-effective maintenance solutions that meet and exceed your IT goals.

ICC support enables you to extend the life of your data centre hardware way beyond OEM ‘end-of-life’ dates. How can your IT be end of life when your business relies on IT?

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Key Benefits:

  • Maintenance & repair services of leading
    multi-vendor technology
  • Large IT stockist with over 350,000 parts
  • Independent IT Support & Helpdesk
  • 24/7/365 remote monitoring
  • Manufacturer accredited engineers
  • Full multi-platform support including legacy systems
  • Substantial cost savings against OEM support
  • SLAs to suit your needs with guaranteed break/fix times
  • In-house ‘4IT Care Pack’ solution giving peace of mind

EOSL
Support Library

Be prepared and plan in advance of EOSL dates by securing ICC support to extend the life of your hardware and mitigate risk.  Have a look at our multi-vendor support and be reminded about specific product dates.

SUPPORT
CONTRACTS

Find out more about our support contracts that are managed by experienced engineers and empowered by our industry leading helpdesk service and extensive inventory distribution centres.

Break/Fix
Services

Read more about our Break/Fix services that provide support for any hardware issues, our professional
team will ensure you get a rapid replacement or fix for any hardware failure.

Network & Server
Monitoring

Learn more about our extensive monitoring services with our ICCi
pro-active 24/7 remote network and server monitoring solution, let us monitor your IT infrastructure so you can focus on your core business.

Hardware Services

Video

Hardware maintenance and support services: our warehouse holds over 350,000 spares ready to ship globally – helping to maximise the availability and performance of business-critical systems through excellent IT support.

Don't just take it from us...

“ICC, as Relate’s key IT hardware supplier, has helped us transform over 20 National Centres into a standard integrated secure network, replacing all desktop hardware, laptops and firewalls. Great customer service and excellent support, I would recommend them to anyone.”

Andrew Snowdon, Head of IT,
Relate, October 2019

“ICC has been very supportive of Stroke and has provided a reliable and trustworthy partnership, offering a value added extension to our in-house IT team.  Their customer service is excellent and I wouldn’t hesitate to recommend them to my business contacts.”

Andrew Rozzier, Head of IT,
Stroke Association, July 2019

“When looking for an IT Support Provider to provide support for our UK and Oversees Operations, we didn’t have to look far.  ICC have provided hardware support to the Graypen Group of companies for 4 years and during this time have shown true professionalism in delivering an exceptional service to the extent that we’ve extended our contract until 2021.”

Kevin Ravenscroft, IT Infrastructure Specialist,
Graypen Group, June 2019

“ICC has provided us with a first-class service.  When we have needed some help the most, they have been able to deliver same day service.  Nothing seems to be too much trouble for anybody at ICC.”

Shaun, Network Systems & Support Manager,
Unipart Rail, May 2019

“David and The ICC Group have been great partners on this project and were always on hand to answer any queries or issues we had.”

Aaron, Network Manager,
Castle Donington College, October 2018

Relate Case Study

Read about our partnership with Relate to supply and support hardware, upgrade their server infrastructure and provide ITAD management services.
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TPM vs OEM Vendor Support

Delve deeper into the benefits of securing third party maintenance (TPM) support to maximise the return on your IT investment, save money on your IT maintenance and extend the life of your technology.
Read more
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Partner with ICC for reliable Maintenance Services
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