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Maintenance Services

At ICC we provide total hardware maintenance services and computer repair services to maximise business-critical systems. Partner with ICC and you will have access to over 450 years combined experience, by investing in people, processes and infrastructure. The ICC Group strive to deliver cost-effective maintenance services that meet and exceed your IT goals.

Legacy Hardware Support

ICC support enables you to extend the life of your data centre hardware way beyond OEM ‘end-of-life’ dates. How can your IT be end of life when your business relies on IT?

With our industry leading multi-vendor knowledge and expertise, we provide break fix maintenance and legacy HP Integrity support, Intel Itanium support and HP Alphaserver support (as well as supporting systems see our Software Support page for more information).

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Key Benefits:

Key Benefits:

  • Maintenance & IT repair services of leading
    multi-vendor technology
  • Large IT stockist with over 350,000 parts
  • Independent IT Support & Helpdesk
  • 24/7/365 remote monitoring
  • Manufacturer accredited engineers
  • Full multi-platform support including legacy systems
  • Substantial cost savings against OEM support
  • SLAs to suit your needs with guaranteed break/fix times
  • In-house ‘4IT Care Pack’ solution giving peace of mind
  • Hewlett Packard Enterprise Specialists
  • HP Integrity servers and HP Alphaserver support

EOSL
Support Library

Be prepared and plan in advance of EOSL dates by securing ICC support to extend the life of your hardware and mitigate risk.  Have a look at our multi-vendor support and be reminded about specific product dates.

SUPPORT
CONTRACTS

Find out more about our support contracts that are managed by experienced engineers and empowered by our industry leading helpdesk service and extensive inventory distribution centres.

Break/Fix
Services

Read more about our Break/Fix services that provide support for any hardware issues, our professional
team will ensure you get a rapid replacement or fix for any hardware failure.

Network & Server
Monitoring

Learn more about our extensive monitoring services with our ICCi
pro-active 24/7 remote network and server monitoring solution, let us monitor your IT infrastructure so you can focus on your core business.

Hardware Services

Video

Hardware maintenance and support services: our warehouse holds over 350,000 spares ready to ship globally – helping to maximise the availability and performance of business-critical systems through excellent IT support.

Don't just take it from us...

“ICC have reacted swiftly on a number of occasions and matched and exceeded all expectations contractually.  Our account manager, Garry Higgins, has been at the forefront of our communications and we look forward to moving our relationship forward in the coming months as our business grows.”

Neal Root, IT Operations Support Specialist,
Cinram Novum, May 2020

“ICC are proving to be excellent IT partners. The solutions to our challenges have been clear and concise and any questions we have had have been answered without delay. Communication, at all levels, is first-class and I believe this is what has supported the seamless integration of our new systems.”

Julie Davis, Finance Director,
Ryedale Print Group, April 2020

“In supporting our in-house IT Team, ICC were able to provide agile support to a fast moving situation, namely a studio move and new building refurbishment. Their direct assistance allowed Team17 Digital to function with almost zero down time: their team members are knowledgeable and willing to go the extra mile to get things done in an appropriate and timely manner.”

Andrew Rozzier, Head of IT,
Team17 Digital, February 2020

“ICC, as Relate’s key IT hardware supplier, has helped us transform over 20 National Centres into a standard integrated secure network, replacing all desktop hardware, laptops and firewalls. Great customer service and excellent support, I would recommend them to anyone.”

Andrew Snowdon, Head of IT,
Relate, October 2019

“When looking for an IT Support Provider to provide support for our UK and Oversees Operations, we didn’t have to look far.  ICC have provided hardware support to the Graypen Group of companies for 4 years and during this time have shown true professionalism in delivering an exceptional service to the extent that we’ve extended our contract until 2021.”

Kevin Ravenscroft, IT Infrastructure Specialist,
Graypen Group, June 2019

“Due to the excellent support and technical ability of ICC we have been able to maintain and run older kit with the reassurance that ICC will always support our needs. Now we are in the market for upgrading our system, ICC have held our hand through the process and guided us to the best possible solution. We have always been impressed with all aspects of the company.”

Malcolm Flowers, IT Manager,
Ormandy Rycroft Engineering, March 2020

“ICC has been very supportive of Stroke and has provided a reliable and trustworthy partnership, offering a value added extension to our in-house IT team.  Their customer service is excellent and I wouldn’t hesitate to recommend them to my business contacts.”

Andrew Rozzier, Head of IT,
Stroke Association, July 2019

“ICC has provided us with a first-class service.  When we have needed some help the most, they have been able to deliver same day service.  Nothing seems to be too much trouble for anybody at ICC.”

Shaun, Network Systems & Support Manager,
Unipart Rail, May 2019

“David and The ICC Group have been great partners on this project and were always on hand to answer any queries or issues we had.”

Aaron, Network Manager,
Castle Donington College, October 2018
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Partner with ICC for reliable Maintenance Services
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