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IBM Maintenance Support

ICC provide specialist IBM break fix maintenance support.  Our long standing partnership with IBM enables us to provide expert third party maintenance support with over 20 years of industry leading experience.

  • Realise significant cost savings on maintenance and support
  • Extend the life of your IBM servers and hardware beyond original manufacturer’s warranty
  • Flexible multi-vendor support contracts
  • SLAs to suit your needs with guaranteed break fix times
  • Onsite hot spares and replacement parts
  • Remote monitoring and onsite troubleshooting
  • Specialist and experienced field engineers
  • UK, Europe and global support
  • UK wide distribution centres with over 350,000 parts in stock, ready to ship globally
  • IBM Server Support Specialists
  • Value added partnerships with our Platinum Pro Support (PPS) Offerings

ICC provide support solutions for IBM operating systems software including Microsoft Windows Support and Linux Support.  See our Software Support page for more information.

IBM Support Specialists:
Making IT Happen

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Specialist IBM Server & Storage Support

We support the following servers and storage, however the list is not exclusive so please call us to discuss your specific requirements.

IBM Server
Support

IBM x3550
IBM x3690
IBM x3755
IBM x3850
IBM x3950

IBM pSeries Power 8
IBM pSeries Power 7
IBM pSeries Power 6
IBM pSeries Power 5
IBM pSeries Power 4
IBM pSeries RS6000

IBM iSeries Power 8
IBM iSeries Power 7
IBM iSeries Power 6
IBM iSeries Power 5
IBM iSeries AS/400

IBM BladeCentre
HS20
HS21
HS22
HS23

IBM Storage Support

IBM System Storage
IBM TotalStorage
IBM Storewize

DS3200
DS3300
DS3400
DS3512
DS3524
EXP3512
DS4000
DS4100
DS4200
DS4300
DS4400
DS4500
DS4700
DS4800
DS5100
DS5300
EXP5000
DS5020
DS6800
DS8100
DS8300
DS8700
DS8800
Tape Storage Platform
Tape Controller Platform
Tape Library Platform
XIV Gen2
V7000
V5000
V3700
SAN

View our full multi-vendor capability matrix of support on industry leading vendors and technologies.
Capability Matrix

Don't just take it from us...

“David and The ICC Group have been great partners on this project and were always on hand to answer any queries or issues we had.”

Aaron, Network Manager,
Castle Donington College, October 2018

“ICC have reacted swiftly on a number of occasions and matched and exceeded all expectations contractually.  Our account manager, Garry Higgins, has been at the forefront of our communications and we look forward to moving our relationship forward in the coming months as our business grows.”

Neal Root, IT Operations Support Specialist,
Cinram Novum, May 2020

“When looking for an IT Support Provider to provide support for our UK and Oversees Operations, we didn’t have to look far.  ICC have provided hardware support to the Graypen Group of companies for 4 years and during this time have shown true professionalism in delivering an exceptional service to the extent that we’ve extended our contract until 2021.”

Kevin Ravenscroft, IT Infrastructure Specialist,
Graypen Group, June 2019

“Due to the excellent support and technical ability of ICC we have been able to maintain and run older kit with the reassurance that ICC will always support our needs. Now we are in the market for upgrading our system, ICC have held our hand through the process and guided us to the best possible solution. We have always been impressed with all aspects of the company.”

Malcolm Flowers, IT Manager,
Ormandy Rycroft Engineering, March 2020

“ICC, as Relate’s key IT hardware supplier, has helped us transform over 20 National Centres into a standard integrated secure network, replacing all desktop hardware, laptops and firewalls. Great customer service and excellent support, I would recommend them to anyone.”

Andrew Snowdon, Head of IT,
Relate, October 2019

“ICC has been very supportive of Stroke and has provided a reliable and trustworthy partnership, offering a value added extension to our in-house IT team.  Their customer service is excellent and I wouldn’t hesitate to recommend them to my business contacts.”

Andrew Rozzier, Head of IT,
Stroke Association, July 2019

“In supporting our in-house IT Team, ICC were able to provide agile support to a fast moving situation, namely a studio move and new building refurbishment. Their direct assistance allowed Team17 Digital to function with almost zero down time: their team members are knowledgeable and willing to go the extra mile to get things done in an appropriate and timely manner.”

Andrew Rozzier, Head of IT,
Team17 Digital, February 2020

“ICC has provided us with a first-class service.  When we have needed some help the most, they have been able to deliver same day service.  Nothing seems to be too much trouble for anybody at ICC.”

Shaun, Network Systems & Support Manager,
Unipart Rail, May 2019
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