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Managed Services Provider (MSP)

ICC’s Managed Services aim to help your company cope with its day to day operational activities by providing a world class IT service to compliment your current business infrastructure.

Our solutions vary from simple desktop support all the way through to infrastructure design, management and implementation. We provide specialist capabilities across multi-vendors such as HPE, IBM, Oracle/Sun, Lenovo, NetApp and Dell systems.

Our flexible and bespoke services include hardware & software support, system & network monitoring, disaster recovery solutions, asset management services, on-call assistance, backup security, onsite activities and an excellent customer service helpdesk support.

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Benefits of Enhanced IT Support

  • Reduce operating costs typically by up to 30%
  • Deliver fixed SLA’s to your core services
  • 24/7/365 remote network and server monitoring
  • 24/7/365 customer service helpdesk support
  • Increase business efficiency
  • Access to a wider skills resource pool
  • Resolve recruitment problems
  • Enhanced flexibility – only pay for expertise when you need it
  • Disaster recovery planning
  • Managed Service Provider UK (MSP UK)

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View ICC’s extensive capability matrix of global support from a wide range of leading tier 1 vendors and technologies that we can supply, support, repair, upgrade and install.


Find out how outsourcing your IT through Managed Services can benefit your business: here are ICC’s top 10 reasons to reach out for IT Support.


Download our extended information which highlights the key points and benefits of enhanced IT support through a managed service provider (MSP) such as ICC.


Industry leading helpdesk service ensuring fast resolution of IT support problems whilst optimising communication and transparency 24/7/365.

Enhanced IT Service
with ICC Managed Services


With over 20 years of industry leading support – ICC have reliable and experienced engineers with an extensive range of capabilities and strong partnerships with many leading vendors to help you monitor and manage your IT infrastructure.

Don't just take it from us...

“ICC have reacted swiftly on a number of occasions and matched and exceeded all expectations contractually.  Our account manager, Garry Higgins, has been at the forefront of our communications and we look forward to moving our relationship forward in the coming months as our business grows.”

Neal Root, IT Operations Support Specialist,
Cinram Novum, May 2020

“ICC are proving to be excellent IT partners. The solutions to our challenges have been clear and concise and any questions we have had have been answered without delay. Communication, at all levels, is first-class and I believe this is what has supported the seamless integration of our new systems.”

Julie Davis, Finance Director,
Ryedale Print Group, April 2020

“In supporting our in-house IT Team, ICC were able to provide agile support to a fast moving situation, namely a studio move and new building refurbishment. Their direct assistance allowed Team17 Digital to function with almost zero down time: their team members are knowledgeable and willing to go the extra mile to get things done in an appropriate and timely manner.”

Andrew Rozzier, Head of IT,
Team17 Digital, February 2020

“When looking for an IT Support Provider to provide support for our UK and Oversees Operations, we didn’t have to look far.  ICC have provided hardware support to the Graypen Group of companies for 4 years and during this time have shown true professionalism in delivering an exceptional service to the extent that we’ve extended our contract until 2021.”

Kevin Ravenscroft, IT Infrastructure Specialist,
Graypen Group, June 2019

“Due to the excellent support and technical ability of ICC we have been able to maintain and run older kit with the reassurance that ICC will always support our needs. Now we are in the market for upgrading our system, ICC have held our hand through the process and guided us to the best possible solution. We have always been impressed with all aspects of the company.”

Malcolm Flowers, IT Manager,
Ormandy Rycroft Engineering, March 2020

“ICC, as Relate’s key IT hardware supplier, has helped us transform over 20 National Centres into a standard integrated secure network, replacing all desktop hardware, laptops and firewalls. Great customer service and excellent support, I would recommend them to anyone.”

Andrew Snowdon, Head of IT,
Relate, October 2019

“ICC has been very supportive of Stroke and has provided a reliable and trustworthy partnership, offering a value added extension to our in-house IT team.  Their customer service is excellent and I wouldn’t hesitate to recommend them to my business contacts.”

Andrew Rozzier, Head of IT,
Stroke Association, July 2019

“ICC has provided us with a first-class service.  When we have needed some help the most, they have been able to deliver same day service.  Nothing seems to be too much trouble for anybody at ICC.”

Shaun, Network Systems & Support Manager,
Unipart Rail, May 2019

“David and The ICC Group have been great partners on this project and were always on hand to answer any queries or issues we had.”

Aaron, Network Manager,
Castle Donington College, October 2018
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Managed Services Enquiry

Managed Services Enquiry

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Partner with ICC:
Your Reliable Managed Service Provider of Choice