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Outsourced IT Support: Top 10 Reasons to Reach Out

There is no doubt that the world-wide Covid-19 crisis has hit the UK economy hard and businesses have been severely affected by the pandemic.  Companies are having to establish new ways of working to recover from this disaster and regain business productivity as the economy shifts towards the ‘new normal’.   Companies across all industries will be forced to implement a great deal of change, including adapting to the effect the pandemic has had on the use of technology and the future of IT support.

Outsourcing IT support to a Managed Service Provider (MSP), could be the right move for your business right now.  It could enable your business to deliver and implement IT infrastructure change, whilst benefiting from a reliable external resource, during these unprecedented times.  Read on to find out how you can ease your internal resource demand and make smarter tech decisions for the future of your business.

How Outsourcing Your IT through Managed Services Can Benefit Your Business

There are many advantages of outsourcing IT through managed services – here are the top 10 reasons to reach out and reap the benefits of outsourcing it support that will enhance your business in the current working environment, post Covid-19.

1. Business Growth & Scalability

IT support outsourcing through managed services will enable your IT to grow with your business and deal with complex IT decisions.  The two go hand in hand – as your business grows so will your requirement for up to date, effective IT – managed services can provide the scalability your business needs which is vital to supporting growth and IT problems that may emerge.

2. Latest Technology

A quality managed service provider will have the resources to start new projects immediately, bring years of industry experience and give access to a team of experts.  They will be able to provide and supply hardware with access to the latest technology, across multi-vendor solutions.  They may also offer advice to avoid outdated hardware or offer support to extend the life of existing technology past end-of-service-life (EOSL) vendor warranty.

3. Technical Expertise

Managed services can offer you a team of expert engineers providing a wealth of experience compared to a single in-house IT engineer or even a small in-house IT team.  With technology rapidly changing and evolving it is virtually impossible to stay ahead of the game.  External IT support partners have access to the very latest training and knowledge of new products and services.  Investing in capabilities is key to success and a MSP could potentially fill in the technical expertise gap that you may be experiencing with your in-house team.

4. Time Saving

Your internal IT resources are likely to be extremely busy – outsourcing can reduce this burden by saving valuable time and will relieve internal staff of time-consuming tasks.  As technology changes at such a fast speed it can be hard to keep up with evolving technology which can be both challenging and time consuming.  Leaving you with more time to focus on your business.

5. Cost Savings & Budget Control

Outsourcing allows for variable costs allowing you to budget efficiently and be cost effective.  With a managed service contract, you pay a fixed monthly amount, however you can choose the levels of service you require offering flexibility to suit your business needs.  Additional support is available as and when it’s required and you only pay for what you use and when you need it.  Using external managed services could significantly reduce operating costs, keeping your IT budget predictable and in control.

6. Reduction in Labour Costs

Having in-house IT staff can be expensive especially with necessary ongoing training.  Outsourcing this human resource aspect lets you focus on other operational parts of the business where you need it most, saving money on internal IT labour costs.

7. Proactive Maintenance

A good managed service provider will provide remote proactive monitoring of your IT network and will be able to identify and address issues as and when they arise in real time, even before they are detected by the user, therefore being a lot more proactive.  In addition, to network monitoring, software updates and installations on devices can be automated to maintain the integrity of your network.  Server network diagnostics can also be carried out preventing problems arising in the first place.

8. Reduce Risk

Managed services will be able to reduce the risk associated with your data and IT systems by monitoring and ensuring your business network is secure, has backup and storage cloud solutions to suit your current business requirements and future growth.  Cyber-attacks have increased significantly over the years and protecting your business against these threats should be high priority to ensure business continuity.  By outsourcing you will have these IT experts to hand and in the event of a crisis they can be responsible for disaster recovery – getting the system up and running quickly and efficiently.

9. Reliability – Compliance Standards

A reliable managed service provider should be accredited with International Organisation for Standardisation (ISO) certifications which are standards that ensure quality and continued professional development.  By outsourcing your IT to a company with these accreditations you should benefit from a reliable, competitive and high-quality service.   Accreditations to look out for are ISO 20000-1 IT Service Management, ISO 27001 Information Security, ISO 9001 Quality Management and ISO 14001 Environmental Management.  There is also a Safe Contractor accreditation which demonstrates meeting specific health and safety standards to potential clients.

10. Support Services & Helpdesk

Finding a managed service provider that offers a helpdesk solution 24 hours a day, 7 days a week, 365 days a year would provide the ultimate guarantee of consistent service levels, response times and improved service quality.  These levels of service would provide you with far more cover compared to an in-house IT expert – help would be at hand literally whenever you need it!

According to a UK IT Outsourcing Study 2020, conducted by PA Consulting, the top three reasons for outsourcing were cost reduction (71%), business transformation (50%) and improving service quality (50%).

What are common objections to IT outsourcing companies?

Not all IT can be easily outsourced

IT affects all aspects of your business from simple tasks to more complex automated functions – make sure your IT partner is qualified and equipped to provide services for your greatest needs.


It is a common misconception that you may lose control of your IT if you outsource, however careful planning and strong communication between you and your IT partner will maximise your investment and control.

Employee morale

Your internal IT department may be affected if outsourcing results in the need to lay off employees to replace their job functions.  It may be that their roles can be re-structured and re-defined so that you can get the best of both worlds – internal IT can still be an important role and an effective way to retain control of your IT.

Fixed term contracts

Your chosen vendor may require you to sign a 12-month support services contract which may limit flexibility, however this is normal practice and you can review progress and efficiency on a yearly basis.

Do the benefits outweigh the risks?

In our opinion, yes definitely!  Many of these risks can be avoided with careful planning and selection of your IT partner.  Make sure you ask lots of questions to establish exactly what you want to get out of your IT support.  You may want to consider a full time IT professional or outsource to a support provider.  Whichever option suits you best, we are confident that the top 10 reasons to outsource as set out above outweigh the risks you may or may not encounter.

Why do you need a Managed Service Provider (MSP)?

Tailored to your needs, with the combination of technical expert advice, experienced on-site engineers and a reliable helpdesk support – you will reap the rewards, company benefits and have the peace of mind that your IT requirements will be managed efficiently and effectively.  Leaving you to focus on running your business without the hassle of managing day-to-day and future complex IT problems.  Managed Services is a growing trend according to the CRN MSP Trends Report 2018 – the stats show an increasing appetite for IT support outsourcing.

How to choose your IT support outsourcing partner?

Whilst there are many advantages of outsourcing your IT, it is very important that you choose an IT partner carefully to ensure that they can implement a successful program for your business.   All components should be fully considered to ensure your IT partner can meet your business IT requirements.

That’s where we can help you solve the problem of your search for the perfect IT partner and support company.   At The ICC Group we can offer you a strategic vision and forward-thinking plan, multi-vendor selection, a structured contract with strict service level agreements (SLAs) and reliable support from our experienced engineers.  We offer flexible levels of managed services, from adhoc options to fully outsourced services, so that you can choose the best options, tailored to your needs to realise and achieve your business objectives.

ICC’s Key points:

  • IT project design and implementation
  • 24/7/365 service desk that guarantees consistent service levels and response times
  • Remote monitoring and collaborative technologies
  • Quality service, backed by ISO certification for IT service management
  • Access to a wealth of knowledge from our accredited IT professionals
  • Strategic IT Support UK locations offering strict SLA Management
  • Over 22 years experience, total professionalism and many satisfied customers

As a leading provider of managed IT support services UK, The ICC Group can undertake an on-site IT health check and provide a strategic plan to implement IT services & infrastructure.  Contact us today to find out how we can help take your IT pain away!   Call us on 0333 220 0413 or email Info@TheICC.Group to find out more.

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