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End of Service Life (EOSL)

Understanding End of Service Life (EOSL)

The difference Between EOL vs EOSL

Understanding EOSL and EOL is important so that you know the difference between these two terms to establish how your hardware will be affected and so that you can plan ahead ensuring your business critical IT has uninterrupted support.

End of life (EOL)

This term indicates that, according to the manufacturer, the hardware has reached the end of its use life. Maintenance may still be offered by the OEM at an inflated price, however the product will no longer be available to purchase either new or refurbished.

End of Service Life (EOSL)

This term indicates that the OEM has announced that the product support has ceased from a particular date and technical support or maintenance will no longer be available. Your OEM will notify you of this date so that you can seek alternative support or replace the hardware with new.

What is EOL & EOSL?

Watch this explainer video from Service Express to get a visual understanding of end of life and end of service life.

Next Steps

Whether your legacy hardware is faced with EOL or EOSL you will need to start planning your strategy to ensure your business-critical data center has continued support past the EOSL dates that you know will arrive sooner or later.

There are many options available to help figure out the next steps of your EOL or EOSL hardware. After which, you will need to keep up with other equipment within your business; there are useful leading vendor EOSL libraries to help you keep track of these EOSL dates.

Choose How to Manage Your EOSL Hardware

Your three main options are:

  1. Purchase extended OEM Support (premium)
    This is usually for a period of two years, however just because your OEM offers this extended support, it doesn’t necessarily mean it’s the right choice for your IT environment and it will be at a premium cost.
  2. Move to TPM support
    Third Party Maintenance support is often the preferred choice when hardware reaches EOSL, this is largely due to receiving the same or a better support service at a fraction of the usual OEM support cost and moving to a TPM provider is usually seamless.
  3. Purchase Brand New IT
    You may prefer to purchase the very latest IT enterprise to upgrade or replace your existing IT infrastructure. Although this is the most expensive option, it may be the preferred option for your business depending on your existing operating system, objectives and budget.

Extending the Life Cycle of Your Hardware

Extending the life of your equipment is the most environmentally friendly and cost saving route to take whilst also maximising the return of your IT investment. The term ‘sweating assets’ is used to ensure you increase the efficiencies of your existing IT infrastructure whilst avoiding the need to purchase new.

It is possible for legacy IT to live on with the right dedicated specialist support. A legacy system is an old system that still provides essential business services – there is no point replacing equipment or software that is effective, reliable and can still be supported.

Continuing the use of technology can contribute to a ‘circular economy’ whereby we reuse equipment as far as possible or at the very least recycle to avoid unwanted IT going into landfill. It is important to reuse as much as possible, the benefits of doing so significantly reduces our carbon footprint.

Circular Economy

How Can the IT World Benefit from a Circular Economy?

A circular economy is the opposite of a linear economy (make, use, dispose) whereby we keep resources in use for as long as possible, ensuring maximum value whilst in use and then recovering and regenerating products or materials at the end of its life. In an ideal IT world new technology is designed and manufactured, consumers then use the hardware, at end of life the equipment is recovered, repaired or refurbished to enable its reuse, eventually the equipment is recycled back to the manufacturer. There are many benefits of using this circular economy theory within the technology industry:

  • Extended life-cycle of IT Infrastructure
  • Cost effective and maximises return on investment
  • Improves carbon footprint & reduces landfill
  • Environmentally friendly adding Corporate green credentials
  • Options for technology recycling ‘Green Credit’ discounts or donations

Third-Party Maintenance (TPM) Support

With that in mind, the most eco friendly option is to seek out TPM support when your hardware reaches EOL or EOSL. This support will offer maintenance to allow you to sweat your assets throughout its support life and maximise the return on your IT investment with a cost effective support contract to keep your legacy system running efficiently.

Benefits of a support contract through a TPM

  • Saving up to 60% compared to OEM maintenance support prices
  • Technical helpdesk & 24/7/365 support
  • Flexible service level agreements (SLA) to suit your requirements
  • Dedicated parts supply & same day/next day global delivery
  • Specialist legacy multi-vendor support

What to look for in a TPM provider?

  • Expert engineers, experience & know-how
  • Capability of legacy part supply & delivery
  • International accreditations
  • Comprehensive and flexible SLAs
  • Global coverage
  • Case studies & excellent customer reviews
  • Industry leading service delivery statistics

Partner with The ICC Group

If your equipment reached or is about to reach EOL or EOSL, get in touch with The ICC Group on 0333 220 0413 to discuss your needs with one of our support specialists to help you put a plan in place with a solution that suits your specific maintenance requirements.

In the meantime, you could use our multi-vendor EOSL dates resource for reference or sign up to our quarterly EOSL updates direct to your inbox so you never miss another end of support date.

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