Unipart Rail Hardware Supply & Support Services
Providing Unipart Rail with hardware solutions, supply, ongoing support and excellent customer service.
Unipart Rail had a requirement for a reliable IT services and support provider with the capability of supplying leading vendor hardware and parts at short notice.
- Services & support of technology
- Leading vendor hardware supply
- Efficient & cost-effective supply of IT parts
- Asset Management
The hardware ICC supplied for both client and infrastructure was HP Proliant Server and HP desktops and laptops. To complement this hardware supply, ICC provided a warranty break fix service on the HP Proliant systems that are based at two sites in Doncaster.
ICC also provided asset management services which has enabled Unipart Rail to track all their physical assets. This involved our engineers going on site for 2-3 days to implement the asset tagging so that all IT equipment could be tracked and audited.
ICC has built a strong and trusting relationship with Unipart over the past 5 years. During this time ICC has supplied numerous hardware solutions including servers, storage and support services. Providing excellent customer service and quick response times has been the key to our successful relationship with Unipart Rail.
The asset management services provided by ICC has simplified the tracking of Unipart Rail’s assets which has enabled tracking of costs, maintenance, downtime and reduce costs associated with loss of assets, as well as locating equipment when needed.
Unipart Rail has a project coming up which will involve refreshing SAN and relevant host servers which will require new kit to complement this upgrade, they are looking forward to working with The ICC Group on this project soon.
Case Study Outline
Service/Solution provided: Supply & Support
ICC Account Manager: Shaun Smith
Unipart Rail are a division of Unipart Group which is a global business employing thousands of people worldwide, it is a leading UK business that brings together logistics, manufacturing and consultancy, providing products and solutions to its customers.
Unipart Rail’s objective is to address the asset lifecycle challenges of the rail industry across the globe. Working collaboratively with their partners to deliver technology and supply chain solutions that reduce risk, optimise cost and improve performance.
What makes ICC stand out to Unipart Rail?
• Trusting long-term relationship providing excellent customer service
• Reliable, quick, efficient and cost-effective supply of IT
• Industry leading support & willingness to go the extra mile
• Next day delivery guaranteed and, in some cases, same day delivery exceeded expectations
• Successful tracking of physical assets and therefore simplifying the management of these assets.
ICC has provided us with a first-class service. When we have needed some help the most, they have been able to deliver same day service. Nothing seems to be too much trouble for anybody at ICC.Shaun, Network Systems & Support Manager at Unipart Rail, May 2019.