An Update with CEO, Leon Wheeler
A Round-Up of 2018 at The ICC Group
2018 for ICC was a great year across the group, it was our 20-year anniversary in October which is a great milestone especially in the challenging and ever-changing technology space.
During the year ICC continued to expand with staff recruitment increasing by 35% across all divisions to ensure our product and service delivery met our business growth and customer expectations.
We opened another dedicated service and sales centre in Wokingham, Berkshire enabling us to deliver to our south east client base. With this opening we have actively seen an increase in our business reach for the region. We have also invested in our ITAD division for onsite data destruction services.
In 2018 our service contracts and number of devices under support increased by 45% which was a result of heavy investment in the business across all divisions to ensure that we were ahead of demand from our clients, from our bid team to Field service engineers and inventory investment.
The addition of new partnerships with select vendors has grown our product portfolio giving our clients access to leading edge technologies which in turn means that we continue to offer our partners and customers a total one stop shop in their IT strategies from leading edge to legacy support and supply.
What impact will Brexit have on The ICC Group?
As we enter 2019 with uncertainty around Brexit affecting UK businesses, I believe ICC are positioned to ensure our customers are safe knowing that we have the resources, skills capabilities and international partners to continue to deliver industry leading supply and support throughout the UK and internationally. We have over 350,000 systems and options in stock for immediate dispatch from one of our distribution centres and our supply chain is not limited to the EU, therefore we see no issues in supply chain management.
After Brexit occurs, the affect on the technology sector, I believe, really depends on what relationship the UK has with the EU. If we remain in the EEA, then I would expect the changes to be minimal. If we are involved in the European Free Trade Association and we have specific access to the technology sector, then I think that is a good thing.
However, I firmly believe that the UK has a huge input into the technology industry with R&D and its advancements globally, not just for the European Union. Sometimes the UK seem to be coy to shout about this and I think the UK will be in a better position to build relationships with the rest of the world.
The UK have great tax incentives to promote our Technologies to outside investment, but as most people and business will concur, the exact changes and hurdles remain to be seen. However, I do believe that from a Technology perspective the UK will adopt a “business as usual” stance, and firmly believe that from a consumer and a business perspective, technology supply and service really is a global offering and has never really been restricted from a European point of view. I also believe that it is the Vendors responsibility to ensure clarity is delivered to re-sellers and partners about the legislation around movement of goods within the EEA. In my opinion, this has needed more clarity and definition for some time and now would be the opportune time for a lot of red tape to be cut at this point, which can only be a good thing for the re-seller community.
What does the future hold for ICC in 2019?
Technology for 2019, I believe will be another year of change with the development of AI and immersive technologies along with Blockchain and the continued adoption of Cloud Services for business.
Circular economies continue to grow and as businesses are facing threat from the potential downturn in the economy, they will be looking for methods to save money in their IT operations and planning.
I firmly believe that ICC are in a unique position to offer industry leading cost saving solutions from product supply to full wrap around support solutions and outsource offerings, which in times of uncertainty seem to be the requirement for most SME.
History will tell me that in any economic downturn, ICC always rise to the challenge of ensuring customers get the most from their IT budgets.
In 2019 ICC will continue to partner with select vendors in order to ensure we offer our customers true impartial advice. We will continue to develop and invest in our people and resources ensuring our customers receive industry leading support.
I would like to take this opportunity to thank all of our customers for their continued support in 2018, and we look forward to continuing to build our relationships old and new in 2019.